For a billing service that needs to invest no more than renting an office, hiring some staff and buying office furniture and computers, rewards for an electricity retailer are rich indeed. In this post I publish some comments I sent to our local ABC Mornings presenter, Steve Austin, who has taken up the cudgels on behalf of consumers who are hurting from electricity price rises. Austin is fighting the good fight but unfortunately regularly misfiring. Then, while I was writing those comments, information came through of another Victorian investigation, which is a bit of a bombshell.
Sophie Vorrath at RenewEconomy has a post Failed experiment: Now it’s retail arms gaming energy consumers with the grisly details. Continue reading Electricity retailers reap rich rewards